1. The ticket holder voluntarily assumes all risks and danger incidental to the event for which the ticket is issued, whether occurring prior, during or after the event. The ticket holder voluntarily agrees that the management, venue, event participants, DesignMyNight (WFL Media Ltd) and all of their respective agents, officers, directors, owners and employers are expressly released by the ticket holder from any claims arising from such causes.
2. Tickets are issued subject to the rules and regulations of the venue.
3. Please check your tickets, as mistakes cannot always be rectified.
4. Occasionally, events are cancelled or postponed by the promoter, team, performer or venue for a variety of reasons. If the event is cancelled, please contact us for information on receiving a refund from the responsible party. If the event was moved or rescheduled, the venue or promoter may set refund limitations. It is your responsibility to ascertain the date and time of any rearranged event.
5. The venue reserves the right to refuse admission and may on occasion have to conduct security searches to ensure the safety of the patrons.
6. Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
7. We regret that tickets are non refundable or transferable. In light of the pandemic, we will however offer a refund or voucher for an alternative show date to any individual attendee if they test positive for Covid-19 & cannot attend due to this fact. Proof of their positive test from the NHS official confirmation email, must be sent at the time of notifying us to [email protected]
, at least 48 hours before the event to give us opportunity to resell your tickets. We will only consider a refund or reschedule for any individual attendee on proof of their positive test.
8. Tickets are sold subject to the venue or promoter’s right to alter or vary the programme due to events or circumstances beyond its control without being obliged to refund monies or exchange tickets.
9. If this ticket is re-sold or transferred for profit or commercial gain by anyone other than the promoter, venue management, DesignMyNight or one of their authorised sub-agents, it will become voidable and the holder may be
refused entry to or ejected from the venue.
10. The venue may operate a No Smoking Policy.
11. The promoter, venue management and DesignMyNight accept no responsibility for any personal property.
12. The event listed on the purchased ticket is strictly for ticket holders who are over 18 years of age. Identification may be required.
13. Smaller groups may be buddied up onto larger sharer tables.
14. Please note, if anyone appears to be overly intoxicated, then the venue reserves the right to limit the bottomless offer. This is in accordance with licensing regulations, and we fully support responsible drinking. Please drink responsibly.
15.It is the responsibility of the customer to fully check booking details on their email confirmation / tickets to ensure accuracy. Any errors must be raised with bookings team at [email protected]
within 48 hours of booking to be rectified free of charge. Tickets are non-transferrable.