FAQ – Frequently Asked Questions

How to cancel a reservation?

Please check your booking confirmation email. Within this email, there is a link entitled “manage booking”. Click this link, and from here, you’ll be able to cancel the reservation. If you are still within the refund period, this will issue a refund in full (which can take 5-10 working days). Refund periods are set by restaurants, and vary.

Amend or change a reservation

Please check your booking confirmation email. Within this email, there is a link entitled “manage booking”. Click this link, and from here, you’ll be able to:

• Change the number of guests (depending on refund terms)
• Change the time and date of your bookings (depending on availability). For ticketed bookings, depending on the refund terms, you may need to cancel your booking, and re-book the new date.

Do you take large group bookings?

Absolutely. In fact we have our own group booking functionality that means you don’t need to pay for all your friends tickets to make a reservation. Here’s how it works:

1. Buy your ticket and reserve spaces for your friends

2. Send them the booking link so they can pay for their own tickets

3. Make sure they purchase their tickets within 48 hours to keep their seat at the table!

Refunds

Reservation Deposits and Tickets take 5-10 working days to be refunded, but often are much quicker. They are processed by our payments provider, Stripe, and can be automatically processed by using the confirmation email, selecting “manage booking” and canceling the reservation.

Complaints/Feedback

Please contact us at hello@bottomlessbrunch.com if you have any complaints or feedback you’d like to share. We normally reply within 24 hours but do often get back much sooner.